HAZEN FIXED BLADE KNIVES - Limited Lifetime Warranty applicable to original purchaser only.
HAZEN FOLDING KNIVES - Limited Lifetime Warranty applicable to original purchaser only.
Hazen Folders are guaranteed to be free from defects in materials and workmanship for a period of five years from the date of original purchase. Please contact customer service at any time to speak with a representative about repair and or replacement.
SHEATHS/ACCESSORIES - Sheaths are guaranteed to be free from defects in materials and workmanship for a period of one year from the date of original purchase. Please contact customer service at any time to speak with a representative about repair and or replacement.
Copyright © 2017 Hazen Knives, LLC All Rights Reserved
1-704-774-1194 or 704-770-1990
This Warranty does NOT apply:
(a) to consumable parts, such as protective coatings that will naturally diminish over time, unless failure has occurred due to a defect in materials or workmanship;
(b) to cosmetic damage, including but not limited to scratches, dents and faded anodized parts unless failure has occurred due to a defect in materials or workmanship;
(c) to damage caused by use with a third party component or product that does not meet the Hazen Knives products specifications;
(d) to damage caused by disassembly, accident, abuse, misuse, neglect or other external cause, including broken knife tips or chipped edges (Hazen Knives reserves the right to make the final decision as to what is considered "fair use" or "abuse");
(e) to damage caused by service (including "upgrades" and cosmetic treatments) performed by anyone who is not a representative of Hazen Knives;
(f) to a Hazen Knives Product that has been modified to alter functionality, capability, or cosmetic appeal, including but not limited to lock-bar adjustment, non-Hazen Knife factory supplied part replacement, anodizing and/or heat anodizing, sand blasting/bead-blasting, polishing, or any other form of resurfacing by a non-Hazen Knife employee;
(g) to a Hazen Knife Product assembled by a non-Hazen Knife employee with parts outside of its factory original configuration, e.g. blade or hardware swapping.
(h) Loss or theft
(i) Oxidation of the steel (rust)
(j) Normal wear and tear (Our lifetime warranty is to back up the functionality of the product not the aesthetics of the knife.)
Hazen Knives will review your claim and provide an initial reply within three (3) business days after receipt of the knife. Photos sent by email will expedite the claim process.
If approved, warranty coverage includes repair labor or, when applicable, a replacement like product. Warranty will also cover return shipping charges for US Customer Only within the first sixty (60) days after the original purchase date (must provide proof of purchase date).
All International customers or claims made after the first sixty (60) days after the original purchase date are subject to return shipping charges.
A PROOF OF PURCHASE IS REQUIRED BEFORE WE CAN REPAIR OR RPLACE YOUR KNIFE.
We reserve the right to change any of our products at any time to stay competitive in the market place and/or improve our production methods.